FAQ's

My account

How does my account work?

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Your account shows your order history and you can access details related to your subscription: the products in your subscription, your next upcoming order etc. It's also where you can make changes to all these things, as well as updating your address payment information, skipping orders and lots more. You can access your account via the login link (top right) or the my account link (footer).

I don't think I have an account

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If you have a subscription with us, you have an account. But it is possible that you have not yet activated this account. You should have received an email to do this - if you haven't let us know. 

Please also make sure you're using the email address you registered with. If you're still having problems, let us know as soon as possible. info@aminowater.co

I'm having trouble logging in

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My email address isn't being recognised - We’d definitely suggest double-checking if you've used a different email address to sign up, such as a work or secondary email address. 

I can’t remember my password - Don't worry! Request a password reset email via the login link (top right) or the My account link (footer) and we’ll have you logged in soon. If the email doesn’t make it to your inbox we’d suggest checking your Spam or Junk Mail folder, in case it has ended up in there. 

If you're still having problems after trying the options above, please get in touch info@aminowater.co.

My subscription

I want to skip a delivery

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You can change your next delivery date or skip your next delivery in your customer account. When you log in, you’ll see the link to "Manage Subscription". On the manage subscriptions page you'll see a drop down to Manage upcoming orders, under which you'll have options to skip an upcoming order.

I want to pause my subscription

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You can change your next delivery date or skip your next delivery in your customer account. When you log in, you’ll see the link to "Manage Subscription". On the manage subscriptions page you'll see a drop down to Manage upcoming orders, under which you'll have options to skip an upcoming order.

Payment failed - what do i do?

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We will have sent you an email to let you know that your payment failed. You’ll need to log into your customer account and use the ‘Manage Subscription’ area to update your payment card. A payment failing does not cancel your subscription. We will attempt to process your order payment more than once. If you do not want to continue your subscription, you must cancel it. 

I want to cancel my subscription

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We’re sorry to hear that you want to cancel your ongoing orders. To stop your subscription, all you need to do is log into your customer account and choose ‘Manage Subscription’ and on this page is where you’ll be able to view details on your current subscription. Scroll down, you’ll see a ‘Cancel Subscription’ dropdown. Select this and click the button. You’ll receive a confirmation email from us to confirm this.

If an upcoming order has been processed before you managed to cancel your subscription, we unfortunately will not be able refund or accept returns on  orders that have been processed. However, all future orders will be cancelled.

If you have any problems with the above steps or do not receive the automated email, please let us know info@aminowater.co.

I want to try before I start a subscription

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My orders and deliveries

When should I expect my order?

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Your order will be processed within 1 working day and for the UK we offer standard delivery on our orders which means your orders usually take between 3-5 days to arrive.

If you haven’t received a missed delivery card or your product within 7 days of ordering, please do let us know by emailing info@aminowater.co. Be sure to include your order number from your confirmation email when getting in touch.

My order hasn't yet arrived

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For UK orders, if your product hasn't arrived within 7 days of ordering, please do let us know by emailing info@aminowater.co. Be sure to include your order number from your confirmation email when getting in touch.

I need to change my delivery address for an order

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If you’ve made an error on your delivery address please let us know immediately at info@aminowater.co and include the correct address so we can request a change with the courier as soon as possible. We cannot guarantee that this change will be implemented in time for your delivery.

I want to cancel an order

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Once an individual order has processed, we cannot cancel it. If you want to cancel your ongoing subscription, please refer to to the "I want to cancel my subscription" FAQ and you can do it via your account.

I want to return my product order

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Unfortunately, once the order is despatched we’re not able to offer a refund for any product that are returned to us, even if you'd forgotten to cancel. 

If you have any issues with the product you've received, please get in touch with us asap info@aminowater.co.

Please do not just refuse your delivery as this will not be refunded. 

The Amino subscription

What is an #teamamino Amino subscription?

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Subscriptions are designed to make your life easier, put you in charge, ensuring you never run out of your recovery products again.

The #teamamino subscription pack includes a 15 or 30 serving supply Amino advance EAA recovery drink mix delivered to your door. You can choose to receive your pack monthly, or bi-monthly. You can amend, cancel and reactivate your subscription at any time. You get a free shaker and our ready-to-drink product included in your first pack as a thank you for joining the team.

How do I use a promo code?

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If you have a promo code for an Amino subscription pack, you can enter it on the 'Checkout' page. Just look for the 'Add a promo code’ link.If you're having trouble with your promo code then let us know info@aminowater.co and we’ll sort it for you.

How often do I receive an Amino pack?

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You can choose to receive your Amino Pack monthly or bi-monthly and can change this at any time by logging in to your account and going to the  'Manage Subscription' area.

Payment and billing

How/when do I pay?

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For ongoing orders we take payment on the day that your order is processed (as per the subscription frequency you select). This is not a direct debit and we do not store you credit card details anywhere on our site or server.

Will you charge me for any unsent deliveries?

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No. You can cancel your account at anytime before we send your next Amino Pack out to you. If you wish to stop receiving Amino Packs, please ensure you have amended your account before we pack and despatch your next order. You can easily do this by logging in to your account here and within your "Manage Subscription" area you will see the "Cancel Subscription?" option.

How do I know that my payment information is safe?

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We do not store any of your personal payment information. Payments are processed by PayPal, GPay, or Stripe and we do not see or store any payment information you provide on our site.

What happens when my card expires or is re-issued?

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It’s easy to amend your billing details on your account page. Simply go into your account, and to the "Manage Subscriptions" area, View details and edit the Payment information. If we are unable to take payment for your Pack we will be in touch but sadly are unable to send your Amino pack out to you until your details have been updated.

Amino products

What is Amino?

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Amino is a first of its kind drink, combining BCAAs blended with the benefits of the other essential amino acids and B vitamins. A fast acting formula designed deliver targeted, rapid nutrition to tired muscles.

Can Amino help me build muscle?

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Amino water contains all the building blocks of muscle tissue and so will help athletes looking to recover faster or build muscle when used alongside a calorie positive diet.

Can Amino help me lose weight?

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Amino can indirectly aid fat loss as it aids the preservation of muscle mass and as muscle is the engine of the body, when used alongside a calorie controlled diet can hugely increase the body fat burning potential.

When should I drink Amino?

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Amino should used either pre, during or post your workout to have the most beneficial effects. 

Amino acids

What is an amino acid?

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Amino acids are the building blocks of protein. There are 20 different amino acids in total. 9 of them are considered ‘essential,’ which means our bodies can’t manufacture them and we have to get them via food, drink and/or supplements.

What is the difference between protein and amino acids?

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To repair proteins and produce new ones—and ultimately boost your ability to repair muscle—after exercising, your body needs an adequate amount of protein building blocks, molecules called amino acids. Protein needs to be digested before being absorbed. 

What is an EAA (Essential Amino Acid)?

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9 of the 20 amino acids we are made from are considered ‘essential,’ which means our bodies can’t produce enough of them on its own and we have to get them via food and/or supplements. The others are considered non essential as you can manufacture them from the 9 essential ones.

Does Amino contain any allergens?

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We have full certification that our products are allergen free and non GMO.

What is a BCAA (Branched Chain Amino Acid)?

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Branched-chain amino acids (BCAAs) are a group of three essential amino acids: leucine, isoleucine and valine. These amino acids are grouped together because they are the only three amino acid to have a chain that branches off to one side. Their main role and function is to stimulate protein synthesis in muscle.

What is the difference between a BCAA and an EAA?

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BCAA are part of the EAA group, so EAAs contains the BCAA alongside the other 6 essential amino acids.

Why is protein and amino acids important?

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Physical activity increases protein turnover in the muscles. Very hard exercise also causes an increase of muscle breakdown and because of this the muscles need to be “repaired”. Therefore, its important to get protein/amino acids when exercising. The better you recover, the harder you can train. 

Nutritional

Which vitamins does Amino contain?

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B vitamins are crucial for optimal health and you have to get them from your diet. They support crucial processes like detoxification, hormone balance and are used in every cell in the body. Amino acids supplements increase B vitamin turnover and so we have added them in to balance to formula.

Does Amino contain caffeine?

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Amino Water EAA drink and EAA powder are caffeine free.

Is Amino vegan?

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Most amino acids are manufactured from birds feathers. We made our product vegan by deriving our amino acids from plant fermentation. 

Is Amino Dairy free?

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All of our products are Dairy free.

Is Amino Gluten free?

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All of our products are Gluten free.

What is the source of flavourings in Amino products?

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WHAT IS THE SOURCE OF FLAVOURINGS IN AMINO WATER PRODUCTS?

What is Stevia and why is it in Amino?

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Stevia rebaudiana (Stevia) is a herb where either the leaf extract or isolated 'steviosides' are used for sweetening. Unlike other sweeteners, stevia is natural rather than artificial and has associated beneficial effects. 

Diet and medical

Is Amino suitable for everyone?

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Amino can be used by everyone in moderation as part of a varied, balanced diet and healthy lifestyle.

How much Amino can be consumed per day?

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Testing the tolerable upper limit (TUL) in health young males given infusions of leucine showed that upto 25x the estimated daily requirement can be administered before a serum increase in ammonia (around 35g of leucine). We recommend no more than 5 servings per day.

What happens if I have too many amino acids in a day?

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Amino water is produced by one of the largest powder manufactures in the world, based in the USA.

What if I am unhappy with one of my Amino packs?

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If you are dissatisfied with anything about your subscription or the Amino packs please tell us. You can either email us on info@aminowater.co.

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